Returns & Exchanges
At HJM Bike, we want you to be fully satisfied with your ride. If you are not completely happy with your purchase, you may return your items within 30 days of delivery in their original packaging and condition.
Initiate a Request
Contact our customer support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the bicycle or accessories in the original shipping carton, ensuring all manuals, tools, and components are included to avoid restocking fees.
Ship It Back
Attach the provided shipping label or use a trackable shipping service to send the item back to our designated service center for inspection.
Receive Your Refund
Once our technicians verify the condition of the returned item, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing